ADEXCLOUD-AI
Your privacy is important to us. This policy explains how we handle your data.
Our Privacy Commitment
ADEXCLOUD-AI is developed by Pype AI (Singularity Corp Pvt Ltd, India) and helps you manage, analyze, and optimize your AI agents, knowledge bases, and workflows. This Privacy Policy explains what information we collect when you use our voice AI agents observability platform, why we collect it, and how we protect it.
Key Principles:
- We never sell your data
- We collect only what's necessary to provide the service
- You can request data deletion at any time
- We use industry-standard security measures
- Self-hosting option gives you complete data control
1. Information We Collect
Account Information
When you sign up using our JWT-based authentication, we collect:
- • Email address
- • Name (if provided)
- • Authentication tokens
- • Profile picture (if provided)
Voice AI Agent Analytics Data
Welcome to ADEXCLOUD-AI, a comprehensive management platform for AI agents, knowledge bases, and workflows. To provide observability for your voice AI agents, we process:
- • Call audio streams and transcriptions (temporarily)
- • Call metadata (duration, timestamps, participant info)
- • Performance metrics (TTFT - Time To First Token, latency per pipeline step)
- • Cost breakdown per call (STT, VAD, LLM, TTS costs)
- • Pipeline latency analysis (STT, VAD, LLM, TTS timing)
- • Campaign management data
- • Error logs and debugging information
- • Custom metadata you choose to send
Note: Audio content is processed in real-time for analytics purposes and is not permanently stored unless you explicitly enable recording features.
Technical Information
We automatically collect certain technical data:
- • IP address (for security and rate limiting)
- • Browser type and version
- • Device information
- • API usage patterns
- • Error reports and crash logs
Analytics Insights
We help engineering teams understand:
- • Where optimization is needed in the voice AI pipeline
- • Cost per conversation breakdown
- • Performance bottlenecks
- • Campaign effectiveness metrics
2. How We Use Your Information
We use your information only for legitimate purposes:
Service Delivery
Process and analyze your voice AI agent calls, generate cost analytics, provide performance insights, and help identify optimization opportunities in your LiveKit pipeline
Campaign Management
Help engineering teams run and manage phone calling campaigns effectively with detailed analytics and performance metrics
Security & Reliability
Detect and prevent fraud, abuse, and security threats. Monitor system performance and uptime.
Product Improvement
Analyze aggregated, anonymized usage patterns to improve features and user experience
Communication
Send service updates, security alerts, and respond to support requests (no marketing spam!)
Legal Compliance
Comply with legal obligations and respond to valid legal requests
3. Data Retention
Our data retention policies are designed to balance service functionality with privacy:
Real-time Audio Streams
Not storedProcessed in memory only for real-time analytics, never persisted to disk
Call Transcriptions
30 daysAutomatically deleted after 30 days unless you request earlier deletion
Analytics & Metrics
90 daysAggregated metrics retained for trend analysis and optimization insights
Cost Analytics
90 daysCost breakdowns for STT, VAD, LLM, and TTS retained for billing analysis
Account Information
Until deletionRetained until you delete your account
Data Deletion: You can request immediate deletion of your data at any time through your account settings or by contacting support. For self-hosted instances, you have complete control over data retention policies.
4. Data Sharing & Third Parties
We NEVER sell, rent, or trade your personal data
We share data only in these limited circumstances:
Service Providers
We work with trusted third-party services to operate ADEXCLOUD-AI:
- • JWT Auth: Authentication and user management
- • Vercel: Hosting and edge infrastructure
- • Supabase: Database and real-time subscriptions
- • LiveKit: Voice communication infrastructure that your agents use
- • AWS: Future deployment option (coming soon)
All providers are bound by strict data protection agreements. When self-hosting, you control which services to use.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, but only after exhausting legal options to protect your privacy.
With Your Consent
We'll share data with other parties only with your explicit, informed consent.
5. Security Measures
We implement industry-standard security measures to protect your data:
Security Incidents: In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide guidance on protective measures.
6. Your Privacy Rights
You have full control over your personal data:
Right to Access
Request a copy of all personal data we hold about you
Right to Correction
By using ADEXCLOUD-AI ("the Service"), you agree to the collection and use of information
Right to Deletion
Request complete deletion of your account and associated data
Right to Portability
Export your data in a machine-readable format. Perfect for migrating to self-hosted instances.
Right to Object
Opt-out of certain data processing activities
Exercise Your Rights: Contact us at privacy@pypeai.com to exercise any of these rights. We'll respond within 30 days.
7. Cookies & Tracking
We use minimal cookies necessary for the service to function:
Essential Cookies
Required for authentication, security, and maintaining your session
Preference Cookies
Remember your settings like theme preference and dashboard layout
We do NOT use third-party tracking cookies, advertising cookies, or social media pixels. Your browsing habits are not tracked across other websites.
8. International Data Transfers
Our servers are located in multiple regions to provide low-latency service globally. When you use ADEXCLOUD-AI, your data may be transferred to and processed in countries other than your own.
We ensure all international transfers comply with applicable data protection laws, including GDPR requirements for transfers outside the European Economic Area.
Data Residency: Enterprise customers can request specific data residency requirements. Self-hosted instances give you complete control over data location. Contact us for more information.
9. Children's Privacy
ADEXCLOUD-AI is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we discover we've inadvertently collected data from a child, we'll delete it immediately.
If you believe a child has provided us with personal information, please contact us at privacy@pypeai.com.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of material changes via:
- • Email notification to your registered address
- • Prominent notice in the ADEXCLOUD-AI dashboard
- • Update to the "Last Updated" date at the top of this policy
Continued use of ADEXCLOUD-AI after changes means you accept the updated policy.
Welcome to ADEXCLOUD-AI
Questions about your privacy? We're here to help:
Company
Singularity Corp Pvt Ltd (Pype AI)
Privacy Team
dhruv@pypeai.comData Protection Officer
ashish@pypeai.comResponse time: Within 48 hours for general inquiries, 30 days for formal data requests